Purchasing/ Renewing/ Changing Membership

Can I renew my Membership online?

You may renew your Membership at any time online. When you click on “Buy it now!” for the correct level of Membership, “Click here to renew” appears at the bottom of the confirmation screen, and you may include additional information in the “Notes” field if necessary.

Can I add extra people to my membership?

All Membership levels (except Individual) allow two adults to be named on the card. If you would like to bring an additional guest, the + Guest option for $20/year allows you to a guest with you during each visit to the Zoo. Any additional guests (up to 6) enjoy 10% off regular-priced admission when they accompany a Member to the Zoo.

I want to bring a different person with me each time I visit the Zoo. How can I show that on my Membership?

The + Guest option allows you to bring a different guest with you each time you visit. You may add the + Guest option to your current Membership for $20, good until your next renewal.

How can I change my Membership information?

From our Membership webpage, click on Update my Membership Info, or call the WILDLine, or email us at membership@zooatlanta.org. Please have your Membership # or other verifying information handy.

Do you accept electronic bill pay payments?

Yes, you may submit electronic bill-pay payments through your banking institution. Please include in the Memo field your Membership number (if applicable) and the category of Membership that you are requesting. For faster processing, Internet payments directly to zooatlanta.org accept Visa, MasterCard, American Express and Discover Card, subject to approval, and you will receive an automatic confirmation at the time of purchase allowing you entry into Zoo Atlanta. Please do not email credit card numbers to us, as we cannot ensure their security.

Do you accept money order payments?

Yes, you may mail money orders, payable to Zoo Atlanta Membership, to 800 Cherokee Avenue SE, Atlanta, Georgia 30315, or submit them in person to the WILDLine. While the WILDLine also accepts cash payments, please do not mail cash to any organization.

When will I receive my Membership cards?

Please allow three to four weeks from the time your payment is processed to receive your Membership materials. For faster processing, you may join or renew online to receive an automatic email confirmation that will also serve as your temporary pass to Zoo Atlanta.

Can I visit the Zoo before I receive my Membership card?

You may visit the Zoo immediately after making your payment simply by showing your receipt or email confirmation, along with your photo ID(s) at the Front Gate. If you do not have your receipt, you may visit after your payment is processed by showing your ID and asking the Front Gate Attendant to look up your record. Having your old Membership card or Membership # on hand, if available, will be helpful. You may also contact the WILDLine to receive a temporary card, if necessary.

Can I get a discount online?

The only discount available on our online system is the senior discount, which you may obtain by clicking on the “Seniors click here” link underneath each level of Membership. You will be asked to fax in proof of status. To redeem any other coupon or discount, please contact our WILDLine Reservation Center at 404.624.WILD.

At what age do I qualify for the senior citizen rate?

Members age 55 or older receive $10 off their Membership. To receive your discount, you must click on the “Seniors click here” link online or call or visit the WILDLine Reservation Center. You may be asked to fax in proof of age. Only one discount is available per Membership.

Do you offer a discount for employees of my company?

Employees of the following companies receive $10 off their membership, with proof of employment status. If your company is not listed, please ask your Human Resources department to mail a request to Zoo Atlanta Membership, 800 Cherokee Avenue SE, Atlanta, Georgia 30315 for guidelines and terms of condition. Only written requests will be accepted.

How do I get a senior citizen/student/educator discount?

All discounted Memberships (except seniors) must be obtained and renewed through the WILDLine Reservation Center and are not offered online at this time. You may be asked to fax in proof of status to obtain your discount.

Is a Zoo Atlanta Membership good at other zoos?

Over 100 select zoos and aquariums nationwide participate in reciprocal membership with us, allowing Zoo Atlanta Members 50% off admission when you present your Membership card and photo ID. See our reciprocal list for participants.

What if I bring non-members with me to the Zoo?

Up to six non-members who accompany you to the Front Gate receive 10% off regularly-priced admission. Your non-member guests may also accompany you during Members-only visitation hours from 9-9:30am. However, your guests must enter the Front Gate with you—we cannot honor this Member benefit without your presence.

How do I receive discounts at concessions/gift shops/program-registration?

Simply show your Membership card at select concessions and gift shops or provide your Membership number when registering for programs online or at the WILDLine Reservation Center. The current Membership discount is 10% off at Flamingo Joes, Wild Planet Café, Wild Planet Express, Nathan’s Famous, Willie B’s, Zoo Atlanta Trading Company, and Panda Express. Members also receive discounts on Safari Day Camps and individual (not group) Family Programs such as Family NightCrawlers by calling the WILDLine. No registration discounts are provided online.

What is the Conservation Lecture Series?

Each year, Zoo Atlanta brings experts from various research fields to speak about conservation and animal issues. Lectures generally take place in the CocaCola World Studio on select weekday evenings. Past speakers have included renowned herpetologist Dr. Harry Green on animal aesthetics, Zoo Atlanta’s own Dr. Joe Mendelson on the Panamanian frog crisis, and the Honorable Ambassador Andrew Young on the situation in Rwanda. See the Conservation Lecture Series webpage for more details.

What is the Passport to Adventure?

Children of Family Escape Members and above may pick up a keepsake Passport to Adventure containing animal photos and fascinating facts by visiting our stamping station at designated events. We stamp a different animal page at each event, and kids can collect stamps and redeem them for cool prizes. Find a list of dates and more info here.

Where else can I receive discounts with my Zoo Membership?

Zoo Atlanta partners with various local and national organizations to bring added value to your Membership. Serengeti Members and up receive discounts on select Evening at Emory classes. All Members receive $1 off admission to the Atlanta Cyclorama as well as seasonal discounts to area attractions such as Callaway Gardens, Fernbank Museum, and Imagine It! Children’s Museum. Valid dates and partnerships vary, but updates are provided on our Member News page.

What should I do if I've lost or cannot find my card?

You don’t have to miss out on a trip to the Zoo! You can always bring your photo ID to the Front Gate for verification of your Membership status and admittance. You should also call or visit the WILDLine Reservation Center to order replacement cards, or email membership@zooatlanta.org.

Can my nanny bring my children to the Zoo?

Memberships are not transferable, but you may use the Add-a-Nanny benefit ($20/year or free for Family Escape and up) to designate a named nanny to bring your children to the Zoo in your absence. Restrictions apply, and procedures may be found here.

My children are coming to the Zoo with relatives; can they use my Membership?

Your children may be admitted for free with a copy of your Membership card (so original cards do not get lost), but the adults will have to pay admission, as Memberships are not transferable. However, up to 6 nonmembers accompanying your Member children are eligible for the 10% admission discount extended to our Members’ guests.

My children are coming to the Zoo with a school group; can they use my Membership?

Yes. On the day of their visit, your children may present a copy of your Membership card (so original cards do not get lost), and they will be admitted for free with their school group. A minimum of 10 paying (nonmember) participants are required for the group to receive a field trip admission rate.

I only have two children; may I bring two other children with my Membership?

Yes, each Membership (except Individual and Dual) allows the named Member up to 4 children under 18 to accompany them.

Can my older child bring the younger kids to the zoo? He is 16 but has an I D.

Yes, but please call the WILDLine Reservation Center at least 24 hours in advance to arrange their visit. The older child will be placed on the guest list, allowing him or her to bring the other Member children with a copy of the parent Member card.

Can I lend my card to a friend or family member?

Your Membership is nontransferable, allowing only those adults listed on the Membership cards and up to four children under the age 18 to be admitted free of charge. As we are a non-profit organization that relies on public funding to cover our operating expenses, and we try very hard to keep our Membership prices affordable for as many people in our community as possible, please encourage your friends & family to join so they can also enjoy the Membership benefits. If you would like the option of bringing a different guest with you each time you visit, you may Add-a-Guest for $20 per Membership year.

How do matching gifts work?

If your company participates in gift-matching, you can upgrade your Membership with their matching gift when you purchase or renew your Membership by following these steps.

1. Request a matching gift pledge form from your company’s HR department.
2. Submit the completed form to Zoo Atlanta with your Membership payment and application.
   • *For online purchases, please include in the “Notes” field of your online application that you will be sending in a matching gift pledge, and then fax your completed form to us at 404.624.5900 within 48 hours of your payment.
3. Once we process your completed pledge form, your Membership level will be upgraded to the corresponding Matching Gift Membership level. Please allow 30 days for processing.

I have a Family Membership; can my children visit the Zoo without me?

Yes, but please call the WILDLine Reservation Center at least 24 hours in advance to arrange their visit. The children will be placed on the guest list, allowing them admission with a copy of the parent Member card.

Who is ComNet Marketing in Medford, Oregon, and why are they calling me?

Our telemarketing company in Medford, Oregon may call during the month of your Membership expiration to offer a convenient way for you to renew your Membership over the phone. Your information remains secure, and your phone number is never shared with a third party or used for any other purpose than to renew your Membership. However, if you would prefer not to receive calls from this company, you may change your communications preferences.

Why have you requested my email address?

To conserve the Earth’s resources, we prefer to communicate with you via email. If you provide us your email address, you will receive Zoo updates and occasional reminders about upcoming events as well as special email-only offers. You may change your communications preferences.

Do you sell my info to third parties?

We only use your information to communicate Zoo Atlanta news and Membership matters. Your email and phone number will never be sold or given to outside parties. You may receive a phone call from ComNet Marketing in Medford, Oregon offering a convenient way to renew your Membership over the phone. These trusted partners are employed by Zoo Atlanta to offer this service, and your number will never be used otherwise. However, if you would prefer not to receive calls from this company, you may change your communications preferences.

How can I reduce the amount of mail I receive from the Zoo?

You may choose to become a Green Member or receive only some of your Zoo communications via email-only by telling us your preference. A valid phone number is required so we may contact you about your Membership in the event there is a problem with the email.

What is Green Membership?
Members can reduce the amount of mail they receive from Zoo Atlanta by providing a valid email address and asking to become a Green Member, after which you’ll receive most of our communications via email instead of by paper mail. If you already receive eUpdate, you’re already getting the same amount of email you’ll receive as a Green Member—you’ll just stop receiving the paper mail, thereby reducing paper waste, which is good for the environment in many ways, and it saves more of the Zoo’s resources to spend where it’s needed most: caring for animals here and in the wild.

You’ll still receive your Membership cards by mail, of course, and if your level of Membership includes a subscription to Wild Times, you’ll still receive a print copy until we are able to offer Wild Times for download online. 

Opt in or out of Green Membership anytime by visiting our communication preferences page.

You have my email address, but I don’t receive emails. What’s wrong?

At some time, you may have checked a box stating you do not want to be contacted via email. You may request to change your contact preferences at any time or you may email membership@zooatlanta.org to inquire.

How can I get further involved with the Zoo?

Zoo Atlanta wouldn’t be the same without the support of our dedicated volunteers, docents, and sponsors who receive unique benefits in exchange for their assistance. Volunteers receive valuable training and opportunities aligned to their interests. You must be a Member to volunteer with the Zoo. See our volunteer page for details.

How much of my Membership is tax-deductible?

Your payment, less the fair market value of the benefits you receive, is deductible for income tax purposes. Under Internal Revenue Services (IRS) guidelines, the estimated value of the benefits of standard-level Memberships (Individual, Dual & Family) is not substantial; therefore the full amount of your payment is a deductible contribution. For upper-level Memberships (Family Escape, Serengeti, Patron, Keeper, Curator, and Conservation Society) which receive guest-passes, however, those passes are valued at $13.50 apiece, for IRS purposes, which reduces the tax deduction. For these Memberships, the tax-deductible amount is provided on your Membership card letter, or email membership@zooatlanta.org for details.

I forgot to ask for my discount when I purchased my Membership. May I get a refund for the discount?

Our discounts are provided at the time of purchase only, and most cannot be obtained online. Please contact the WILDLine for details on any discounted Memberships prior to your purchase.

I’m moving out of state. May I get a refund for my Membership?

Membership dollars directly support Zoo Atlanta’s operation and conservation work, and we are unable to refund Memberships. However, check with the local zoo in the area you move to for reciprocal zoo offers for the remainder of your Zoo Atlanta Membership.

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Did this page answer your Membership questions? Email membership@zooatlanta.org if you have any further questions.

The WILDLine Reservation Center is located in the Zoo plaza outside of the Front Gate, to the right as you’re facing the entrance. You may call them at 404.624.WILD during operating hours.

The WILDLine is open Mon-Fri 9:00 a.m. to 4:30 p.m. and weekends 9:30 a.m. to 5:30 p.m.